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Services

Quality Service

SOS is a well established, independently Australian owned sales and service company that provides quality service and repair work on a wide range of photocopiers, multi-function devices, printers, scanners, fax machines, cash registers, POS systems, shredders, binders and laminators. In addition to equipment services we also provide network connectivity support and IT work to compliment your existing systems.

We have over 35 years experience in the service and repair industry with an experienced and skilled team of technicians who provide on-site or workshop repairs and maintenance. Our service area extends from Benalla in Victoria to Griffith in NSW and all areas in between. Our major concentration of work is provided in the following geographic areas;

• Albury & Wodonga
• Benalla area
• Bright area
• Griffith area
• Myrtleford area
• Narrandera area
• Wagga and surrounds
• Wangaratta area
• Yarrawonga & Mulwala area

Quality of service is delivered through;

• Vast experience with a combined experience of over 100 years in our service department
• Leading edge control, despatch and tracking systems
• Wide network of parts and supplies distributors and manufacturers
• Regular training programs
• Massive library of technical manuals for equipment
• Quality procedures for service delivery

SOS will deliver a prompt professional and cost effective service for everything we supply and most equipment utilised in offices today. To inquire about our services please contact our office by email or phone.

Scanning and Data Capture Service

Do you have images, forms, books, magazines, newspapers or even film strips you want to scan and digitise?

We offer a comprehensive scanning and data capture service allowing for swift capturing of both digital and non-digital data for either on-site or off-site data storage.
We convert your (paper-based) documents to digital format either in our production facilities or, if preferred, on-site at your premises.

• Hardcopy Document Digitisation
• Automated or Manual Data Extraction
• Wide Format Plan or Map Scanning
• Scanning bound documents (books etc)
• Film Scanning (16mm and 35mm)
• Aperture Card Scanning
• Microfiche and Microfilm Scanning

Output is available in a variety of file formats, including .TIFF, .PDF and .JPG and are exported to CD, DVD or portable device.

Images and electronic files can have data extracted or indexed using advanced processes, software or data entry. This data can then be imported into your systems or searched easily and quickly by virtually any system.

Full Optical Character Recognition (OCR) can also be applied in our processes to make all machine generated text searchable on any device.

Equipment Service

SOS has a team of field technicians who provide onsite service for all the products we supply. Our computerised service system tracks and monitors your equipment and maintains a full history of calls and requirements to ensure the highest level of performance. Our technicians are factory trained and carry a large stock of parts in their vehicles.

Prompt and professional response to your service requests is our goal and on average we respond to service requests within 4 hours on a national basis. SOS has implemented GPS tracking to further ensure we despatch the closest technician and can monitor arrival times, time on site and adherence to agreed service levels.

Consulting Service

SOS has a wealth of experience in office equipment and business processes which can benefit your organisation.

Our experience extends from consulting with National Companies & Government Departments to small one person businesses. We offer an obligation free consulting service that will map your specific processes and equipment usage and deliver a report on identified improvement opportunities or cost saving initiatives. If we cannot identify areas where you can save time, money and improve your processes you can be assured your operation is running at peak performance. In these rare instances we will still provide you with a report and only ask that you provide us with the opportunity to re-visit your operations when your needs change.

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