Recent technology trends make it possible for your customers to dictate expectations and explore product alternatives more than ever before.
Forrester Research, one of the most influential research and advisory firms in the world, published results of their investigation into traditional, internally-focused business technology systems.
Along with the traditional model shortfall, this report describes a new vision of Business Technology (BT) for successful customer engagement.
“The age of the customer requires tech management to transform into an outside-in function that plans, builds, and runs BT according to how customers move in the market spaces.”
As systems of engagement take centre stage, Forrester advises that market leaders will engage directly with an Analyst to ensure…
Cloud essential to meet growing customer demands
Customers can stand in front of you, face-to-face, after you’ve given them a product price, and get prices instantly from their smart device for alternative products. Here are five ways to embrace cloud solutions and meet evolving customer demands and enhance their…
A Case Study: Tackling ERP
(Enterprise Resource Planning)
Two similar businesses, comparable input/output scenarios and a common requirement to upgrade their existing, in-house developed systems. Why were their experiences so different, and what lessons did they learn? Undertaking process mapping…
Toshiba + ELO delivers efficiency to COTA Victoria
The Council of the Ageing (COTA) Victoria needs a document management system. It must work with existing resources. It must be simple and easy to use. It must be reasonably priced. It must improve work flows of specific projects. IT must come with local support. Toshiba and ELO teamed up to deliver…
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SOS have only 10 brand new, top-quality Toshiba A3 colour stock Multi-Function Devices (MFDs). For as little as $41 per week+GST, you can take advantage of this limited offer. The MFD can be claimed fully as a tax deduction in this FY subject to compliance with ATO guidelines for business. Full maintenance contracts provided on a per print basis….